Morro Data - Support Center

Getting Started - Initial Setup 6

• Creating an Account
• Quick Start Guide
• Getting My Business Setup
• Setting Up Two Office Locations
• Creating Shares and User Accounts

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Initial Setup FAQ 6

• The System Does Not Automatically Detect My Device
• What Should I Name My Gateway?
• How Do I Pick My Team Portal (URL)?
• I Didn't Receive a Confirmation Email...
• Where Can I Find the UUID for My Device?

View all 6

Morro Data Storage Solution 13

• Basic Concepts and Glossary
• How does the CacheDrive make Cloud Storage faster? At what speeds can I access files?
• What Happens if I Have More Than 1TB of Data? Can I Still Use the CacheDrive?
• What are the system capacities?
• How Can I Scale Up Morro Cloud Storage?

View all 13

Connecting to the CacheDrive 5

• Connect to CacheDrive - Windows
• Connect to CacheDrive - Mac
• Connect to CacheDrive - Browser
• Connect to CacheDrive - Linux
• Connect to CacheDrive - IPv6

Sharing & Syncing Files 13

• Share Files within One Office Location
• Share Files between Offices
• Share Files Outside the Organization
• Sync CacheDrive with Dropbox and OneDrive
• Sync and Share Revit Files

View all 13

CacheDrive and Morro Cloud Manager 7

• What is Morro Cloud Manager?
• Which outgoing ports do I need to open?
• Why do I get the "Disk space is nearly full" alert?
• How many administrators can be assigned?
• Business Admin Login vs. User Login

View all 7

Cloud Storage Options 13

• Morro File System - Wasabi Technologies
• Bring Your Own Storage (BYOS) - Amazon S3
• Bring Your Own Storage (BYOS) - Azure
• Bring Your Own Storage (BYOS) - Backblaze B2
• Bring Your Own Storage (BYOS) - RStor

View all 13

Warranty and Support 6

• What is the CacheDrive return/exchange policy?
• What will happen to my data on the Morro CacheDrive when I return it for replacement?
• What service plans are available?
• What support plans are available?
• How Does Pricing Work?

View all 6

Access My Device 8

• How do I access Morro Cloud Manager as a standard user?
• How do I login with my new user account?
• How do I connect to a CacheDrive in Cloud over VPN?
• How do I access shares with older devices such as plotters and scanners?
• How do I access shares when using Azure AD DS for authentication?

View all 8

Manage My Data 10

• How can I recover my deleted files?
• How do I find a missing file?
• How do I recover a "missing" file?
• How do I force a CacheDrive to always fetch new files in a share?
• How do I manually force the CacheDrive to download specific files/folders/shares into the cache?

View all 10

Secure My Data 10

• How do I set share access permissions?
• How do I set user permissions on files and subfolders in Windows?
• How do I prevent a CacheDrive from accessing a share?
• How do I set permissions for a Home directory or user controlled folders?
• How do I permanently delete files and folders from the system?

View all 10

Manage My Device 17

• How do I check the upsync queue?
• How do I update the device firmware?
• How do I determine the status of my CacheDrive?
• How do I limit upload/prefetch bandwidth?
• How do I expand the hard drive on my VM (V200/V201/V202)?

View all 17

Manage Users 9

• How do I add users to an account?
• How do I choose a username and password when creating users?
• How do I reset my Morro Account login password?
• How do I change account info (password, email, etc.)?
• How do I enable MFA?

View all 9

Subscriptions and Billing 6

• How do I manage my subscriptions?
• How do I manage my billing info?
• How do I review my billing history?
• How do I read my monthly billing statement?
• How do I close my account?

View all 6

Device 15

• My CacheDrive won't boot or is offline. What should I do?
• My CacheDrive VM is very slow. What should I check?
• Why is my CacheDrive not uploading?
• Common Error Messages
• I can't access my CacheDrive over VPN by hostname

View all 15

File Access 30

• Why is file copy to CacheDrive slow?
• How can I test upload speed for my BYOS bucket?
• How can I test Wasabi file upload speed?
• How can I test AWS S3 file upload speed?
• Why can't I connect to a share even though I have access permission and correct credentials?

View all 30

Known Issues and Limitations 21

• "Client secret keys have expired" alert email
• File Name and Path Limitations
• File Sizes
• Windows File ACLs
• Sharepoint Sync

View all 21

Getting Started 8

• Morro Account Sign Up
• Welcome to Morro Cloud Manager (Administrator View)
• Choosing a Service Plan
• Glossary
• Install V200 on vSphere ESXi

View all 8

Dashboard 2

• The Dashboard - Administrators
• The Dashboard - Users

File System 14

• File System Page
• File System - Manage Your Cloud Storage
• File System - Add Cloud Storage
• File System - Create Pool and Multi-Cloud Redundancy
• File System - Manage Pools

View all 14

Devices 10

• Devices Page
• Devices - Add Gateway
• Devices - Manage Device
• Manage Device - General
• Manage Device - Maintenance

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Team 2

• Team Page
• Team - Authentication

Team - Morro Users Mode 3

• Team - Authentication (Morro Users Mode)
• Team - User (Morro Users Mode)
• Team - Group (Morro Users Mode)

Team - Active Directory Mode 3

• Team - Authentication (Active Directory Mode)
• Team - User (Active Directory Mode)
• Team - Group (Active Directory Mode)

Team - Microsoft Entra ID Mode 3

• Team - Authentication (Microsoft Entra ID Mode)
• Team - User (Microsoft Entra ID Mode)
• Team - Group (Microsoft Entra ID Mode)

Team - Microsoft Entra Domain Services Mode 3

• Team - Authentication (Microsoft Entra Domain Services Mode)
• Team - User (Microsoft Entra Domain Services Mode)
• Team - Group (Microsoft Entra Domain Services Mode)

Team - LDAP Mode 4

• Team - Authentication (LDAP Mode)
• Team - User (LDAP Mode)
• Team - Group (LDAP Mode)
• JumpCloud Integration (LDAP Mode)

Team - IDaaS Mode 3

• Team - Authentication (IDaaS Mode)
• Okta Integration (IDaaS Mode)
• OneLogin Integration (IDaaS Mode)

Apps 10

• Apps Page
• SharePoint Sync
• Morro Slack App
• Morro ECHO Dropbox
• Morro ECHO OneDrive

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Files 10

• Files Page
• Manage Caching
• Manage Versions by Share/Folder
• Manage Versions by File
• Edit Security

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Logs 1

• Logs Page

My Apps 1

• My Apps Page

Account Menu 5

• Account Menu
• Profile
• Profile - Multi-Factor Authentication
• Account
• Data Plan

Morro Connect 8

• Install Morro Connect for PC
• Install Morro Connect for Mac
• Sign In
• Files
• Morro Connect User's Guide

View all 8

Morro Migrate 4

• Morro Migrate User's Guide
• Error Logs
• Fixing Illegal Character Errors
• Known Limitations

Morro Audit User's Guide 23

• How do I enable Audit?
• Dashboard
• Settings
• Sessions
• Events

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Morro Edge 18

• Introduction
• Terminology
• Devices and Capabilities
• Dashboard
• Network

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Morro Duplicate 3

• Morro Duplicate
• Error Logs
• Known Limitations

General 5

• Performance Tuning
• RTC for Design
• Bad Practices - Things to Avoid
• Setting Access Permissions
• Reducing Unnecessary Cloud Downloads

Migration 2

• Migration Using the Morro Migrate App
• Data Onboarding without the Morro Migrate App

Third-Party Backup Solutions 1

• Disable Archive Bit Usage

Test Results 1

• FSCT Test Results for G80 Pro

Surveillance 2

• Limiting File Size When Using Ganz CORTROL
• Viewing Security Footage on a CacheDrive using Ganz Portable Player

Release Notes 11

• Morro Data Firmware Release Notes (Latest - 8.0.11)
• Morro Data Release Notes 7.1.0
• Morro Data Release Notes 7.0.6
• Morro Data Release Notes 7.0.5
• Morro Data Release Notes 7.0.4

View all 11

Release Notes (Previous Major Versions) 35

• Morro Connect Release Notes 5.5
• Morro Data Release Notes 6.3.2
• Morro Data Release Notes 6.3
• Morro Data Release Notes 6.2
• Morro Data Release Notes 6.1.3

View all 35

About Morro 5

• What does Morro Offer?
• What is Morro Cloud Storage?
• What is Morro Cloud Storage Gateway?
• How is Morro different from a traditional Cloud Storage?
• Why Morro? Where did the idea come from?