Morro Data - Support Center

If your CacheDrive is unable to boot or is offline, here are a few things to try: Verify that the power cable and network cable are attached properly a...

Here are a few things to check if your VM-based CacheDrive is slower than expected. Make sure that your VM host has adequate hardware.  If CPU load or ...

If your CacheDrive is not uploading or uploads are delayed, make sure that upload scheduling is not enabled.  This feature can restrict or even disable uplo...

Here are some common error messages you may see in the logs, what they mean, and what you should do about them. Message What It Means What You Should ...

Here are a few things to try if client PCs can't access a CacheDrive over VPN by hostname: Some VPN setups do not allow NETBIOS broadcasting by def...

There are a few reasons why a CacheDrive might unexpectedly be powered off. The device was manually powered off using the physical power button or thro...

The MCM Dashboard shows the amount of cloud storage used. "Your Data" includes all current and previous versions of your files. "...

Do not restart services or reboot devices! Because of the cloud-based nature of the Morro Data solution, configuration changes are made in the cloud whi...

Symptom: Administrator received an alert email about stuck queue on Gateway device. A sample alert email - Processing a file {the filename} takes lon...

Symptom: SharePoint Sync has stopped with the error  Cause: SharePoint Sync relies on the SharePoint APIs provided by Microsoft. These errors are rela...