Here are some common error messages you may see in the logs, what they mean, and what you should do about them.


MessageWhat It MeansWhat You Should Do
Reading from/Writing to storage 'MyStorage' (wasabi-s3) failed with err='-1' in 'MyCacheDrive'.Failed attempt when trying to read from or write to cloud storage.If you receive many of these over a short period of time and the cloud backend is behaving normally, contact Support.  Occasional instances of this message is expected.
Account 'MyAccount' gateway 'MyCacheDrive' suspends/resumes requests to share 'MyShare' at Jan 1 2020 7:00 am (UTC).Multiple failed attempts at reading or writing to cloud storage.  The device will wait a while before attempting again, then resume access when successful.If access has been suspended for several hours without a resume, contact Support.
Device 'MyDevice' detected Cloud Storage Service Provider 'Morro Cloud' issue: 'ERROR MESSAGE'The device encountered an error when trying to access cloud storage.Generally, this error can be ignored because the device will retry until it succeeds.  If you get many instances of this error, contact Support.
File 'MyFilename' created or modified by user 'MyUser' on gateway 'MyGateway' is lost due to original file lost. The incident occured at January 1, 2020 12:00am  (UTC).
A sync conflict may have prevented a file from being properly saved.Check the contents of the file in the error message and verify that its contents are correct.
Account 'MyAccount' gateway 'MyGateway' suspends requests to share 'MyShare' at January 1, 2020 12:00am (UTC), because more file requests fail.
Multiple file requests to a share have failed, so access to the share has been temporarily suspended.Generally, share access will be automatically restored once the condition causing the requests to fail has passed.  If you do not get a log message about access restoration after an extended period, contact Support.