Morro Data - Support Center

Symptom: Copying files to the CacheDrive is very slow and below the expected rate on the given network.  Cause: This issue can be caused by a problem ...

To test upload speed to a BYOS (Bring Your Own Storage) bucket: Create a large test file (if needed). Upload the file to the bucket using a web browser o...

We recommend two methods for testing Wasabi upload speeds for BYOS buckets.  For the most accurate results, use large file sizes, run the test multiple time...

We recommend two methods for testing AWS S3 upload speeds for BYOS buckets.  For the most accurate results, use large file sizes, run the test multiple time...

Symptom: User cannot access a share even though they have the correct credentials with access permissions. User cannot access a share even though they h...

Some of the possible reasons are: - You don't have the permission to the shares. Share maybe set to default No Access or no share has been created. ...

Symptom: When user tries to access the Share from Windows Explorer, they get the following error without receiving a prompt to enter their credentials: ...

If Windows loses your saved share password after reboot, here are a few things to try: 1.  Check Credential Manager.  Search for "Credential Manage...

Symptom: Receive an error that the file cannot be found when using an application to open a file from the shared folder. Cause: Timeout settings are d...

Symptom: File cannot be deleted or purged when the file is locked. Cause: The problem is caused when the file is being access by the system so a l...