Known Issues and Limitations
Application environments for CacheDrive
Currently, MFA SMS is not supported with mobile service providers in China.
Tue, Mar 22, 2022 at 7:35 AM
Firefox When attempting to restore deleted files through the Team Portal, file and folder sizes may be listed as 0. To work around this issue, try anothe...
Thu, Feb 20, 2020 at 11:03 AM
Team Portal downloads are supported only when Amazon S3 is used as the cloud storage backend. We recommend using the Morro Connect app in its place: ...
Fri, Mar 19, 2021 at 2:35 PM
MacOS X We have seen some cases with newer versions of MacOS X (10.14 Mojave and later) where file locks on Microsoft Office documents are held even after ...
Fri, Oct 9, 2020 at 2:23 PM
Archive shares store files in the cloud as actual files (think DropBox) instead of chunks of data (that the Morro system reassembles into files), so there a...
Wed, Dec 9, 2020 at 11:31 AM
Some customers have run into an issue where InDesign files are consistently opened as read-only even though permissions appear to be correct and no one else...
Tue, Nov 1, 2022 at 11:29 AM
DFS is commonly used to ensure that users connect to the optimal CacheDrive based on their geographical location, available network access, etc. One potent...
Thu, Oct 28, 2021 at 2:43 PM
CacheDrives do not store login information when using Active Directory mode. All authentication information is passed to the domain controller, which verif...
Fri, Oct 29, 2021 at 1:27 PM
User names in the Dashboard, Sessions, and Events pages that contain an at symbol ("@") will appear with an underscore ("_") instead. F...
Thu, Jan 13, 2022 at 2:08 PM
Mac font files may use large resource forks. CloudNAS limits the resource fork size to 64KB. Windows Alternate Data Stream may also has the same limitation....
Thu, Apr 7, 2022 at 11:49 AM